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Carolyne came to see one of the Employment Specialists at La Clé de l'emploi, Janet, in November 2014, because she needed guidance in her job search, and help in updating her resume and cover letter. She applied to some job postings in December without success. She came back to see Janet on the morning of January 15 because she saw a job posting that interested her, and asked Janet help to tweak her cover letter and resume for this potential job.